OFFICE ADMINISTRATION LEVEL 5

Course Code: 0415454A

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• Get the Occupational Standards (OS)
• Get the Curriculum
• Get the Learning Guide
• Past Assessment Papers (Available within each unit)

Module 1

1. APPLY SHORTHAND SKILLS I
2. HANDLE CUSTOMER CARE DUTIES
3. HANDLE OFFICE CORRESPONDENCE
4. HANDLE OFFICE ERRANDS
5. PROCESS OFFICE DOCUMENTS I

Module 2

1. APPLY SHORTHAND SKILLS II
2. COORDINATE OFFICE REPAIRS AND MAINTENANCE
3. HANDLE OFFICE PAPER RECORDS
4. MANAGE TELEPHONE CALLS
5. PROCESS OFFICE DOCUMENTS II
6. UNDERTAKE BUSINESS COMMUNICATION

Module 3

1. APPLY ICT SKILLS
2. APPLY INTERMEDIATE SHORTHAND SKILLS
3. APPLY WORK ETHICS AND PRACTICES
4. PROCESS INTERMEDIATE OFFICE DOCUMENTS I

Module 4

1. APPLY COMMERCE PRINCIPLES
2. APPLY ENTREPRENEURIAL SKILLS
3. COORDINATE OFFICIAL MEETINGS
4. MANAGE OFFICE ADMINISTRATIVE DUTIES
5. MANAGE OFFICE SECURITY

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