OFFICE ASSISTANCE LEVEL 4

Course Code: 04150554A

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• Get the Occupational Standards (OS)
• Get the Curriculum
• Get the Learning Guide
• Past Assessment Papers (Available within each unit)

Module 1 units

1. HANDLE OFFICE CORRESPONDENCE
2. HANDLE OFFICE ERRANDS
3. INTRODUCTION TO PROCESS OFFICE DOCUMENTS 1
4. INTRODUCTION TO SHORTHAND SKILLS 1
5. MANAGE CUSTOMER CARE RELATIONS

Module 2 units

1. COORDINATE OFFICE REPAIRS AND MAINTENANCE
2. INTRODUCTION TO PROCESS OFFICE DOCUMENTS 2
3. INTRODUCTION TO SHORTHAND SKILLS 2
4. MAINTAIN OFFICE PAPER RECORDS
5. MANAGE TELEPHONE CALLS
6. UNDERTAKE BUSINESS COMMUNICATION

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